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Frictionless Experience | TeamViewer DEX Solution

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Frictionless Experience | TeamViewer DEX SolutionSolutionsPlatformPricingResourcesCustomersAboutSchedule a DemoTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview Frictionless ExperienceEnsure a smooth and uninterrupted digital experience for employees, minimizing frustrations and enabling them to focus without unnecessary delays or disruptions.
Schedule a demoHappy employees and IT pros?It all starts with a smooth digital experienceAs IT pros, your goal is to keep your organization’s tech running like clockwork—no glitches, no security worries, and no doubts about whether devices are up to the task. You’d much rather be focusing on proactive projects than constantly putting out fires caused by user issues. At the same time, you hate knowing that employees are silently struggling with tech problems, avoiding submitting a ticket because they think the issue might just disappear on its own. It's frustrating, not just for them, but for you too.

In a perfect world, devices would stay in top shape with little to no intervention. But we all know it’s never that simple. That’s why having the right tools is key: remote device visibility to spot those hidden struggles, powerful troubleshooting to quickly zero in on problems, and automations to swiftly resolve issues, so you can keep things running smoothly without adding more to your plate.

Good digital experience removes obstaclesFewer disruptions, delays, and security risksReduce the burden on users and IT staff by proactively managing patches, maintaining optimal functionality and tracking of assets, and quickly resolving issues with advanced troubleshooting and automation.
Efficient and automated IT supportMinimize employee frustrations by enabling faster, proactive issue detection and leveraging automation for rapid problem resolution. Enhance user satisfaction with self-help options and automated solutions.
Enhanced productivity Improved visibility, device compliance, and issue resolution lead to reduced downtime for employees and significant time savings for IT teams, allowing everyone to focus on tasks that are more business-aligned.
Deliver hassle-free ITWith TeamViewer DEX, Frictionless Experience is an experience that energizes employees.Eliminate digital frustrationsPoor digital experiences result in increased staff frustration, which ultimately leads to higher attrition rates. However, with easier troubleshooting, automated resolutions, and end-user self-service capabilities, the pressure on IT teams is alleviated and employees are saved from further disruption. It’s a more satisfying and efficient work environment for everyone.
Remove performance and reliability issuesPrevent missed performance targets caused by error-prone software and delays in issue diagnosis with proactive insights and quicker troubleshooting. When devices aren’t up to the task, having a tool that identifies poor performance and supports hardware refresh efforts helps reduce downtime and simplifies the refresh process. These improvements lead to a boost in employee productivity.
Customer SuccessOur customers Work Wonders™Case StudyTransforming Digital Employee Experience (DEX) at a Global Sports Brand with 1ERead MoreCase StudyHow WES Discovered Employees Were Suffering in SilenceRead MoreCase StudyThe 1E DifferenceRead MoreReady to Work Wonders™?Schedule A DemoAboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
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