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Retailer Transforms Endpoint Management with 1E

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Company Overview Case StudyHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1EBritain’s favorite retailer operates a staggering network of over 1,450 stores and franchises globally. Since 2020, 1E has helped to solve some of its core challenges, including managing and monitoring complex point-of-sale (POS) systems.Download Case StudyThe ChallengePOS systems can be notoriously tricky for offline stores to manage. When these systems fail or lag, digital disruptions occur for both employees and customers. Customers either decide to wait for the problem to be resolved or leave without completing the sale—resulting in a poor retail experience. Similtaneously, onsite employees must also try to work around these ongoing disruptions. They need to address issues quickly and painlessly while trying to get engineers to restore device uptime. Without endpoint visibility and monitoring capabilities, organizations will struggle to provide a positive digital employee experience (DEX) and customer experience (CX).

The SolutionWith the 1E Platform, this global retailer can pinpoint where the issues in the POS process occur and identify the problem. This means engineering teams can quickly respond to, monitor, and predict these issues moving forward. This information is key to helping reduce call times from the prior average of twenty minutes, the mean time to resolution (MTTR), and improve the overall user experience and device uptake.

The Results Device uptime increase from 92% to 98% The ability to predict issues across the estate Simpler endpoint management for 26,000+ devices A lower MTTR Reduced employee workloads Better DEX and CX Download Case StudyBritain’s Favorite RetailerBritain’s favorite retailer, is known for bringing quality food, homewares and clothing to millions of people around the world. Having existed since the late 1800s, they are a popular feature of the British high street with more than 1,000 UK stores plus over 450 international outlets and ecommerce.IndustryRetailRegionEurope
Company Size70000+
1E Products usedEndpoint AutomationTeamViewer DEX Platform“Within a day of initial deployment, 1E could tell us exactly what was happening with that long-standing POS issue. That’s visibility we simply didn’t have before – at that speed, in that detail, in one place.”ShareSimilar resourcesRecommended for youCase StudyHow to Drive Smarter IT Decisions and User Satisfaction with 1E Intelligence1E IntelligenceCase StudyHow RLI Insurance Achieves Greater Visibility with the 1E PlatformService Desk Aug...Case StudyHow Arup went cloud-first with 1EAutomated Self S...AboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
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