温馨提示：本站仅提供公开网络链接索引服务，不存储、不篡改任何第三方内容，所有内容版权归原作者所有
AI智能索引来源：http://www.1e.com/resources/case-study/the-1e-difference
点击访问原文链接

The 1E Difference - 1E

进入原网站 导航首页
The 1E Difference - 1ESolutionsPlatformPricingResourcesCustomersAboutSchedule a DemoTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview Case StudyThe 1E DifferenceAs a global investment firm, Carlyle’s purpose is to create long-term value for its investors, companies, shareholders, people, and communities. It is therefore important for Carlyle to attract and retain talent, and to offer a great Digital Employee Experience (DEX).Carlyle wanted to be sure to select the very best vendor for the company’s needs. The team sought analyst guidance from Forrester Research, then narrowed down its DEX vendor list. Carlyle chose 1E in January 2022. “We wanted to see if it would really work as it sounded amazing,” said William Zarco, Global Head of Operations and Engineering.

Improving the workforce ExperienceManaging the digital employee experience across multiple global locations for a hybrid workforce with environmental variables is massively challenging. The organization needed to measure the digital experience at scale and set KPI-driven goals for continuous improvement. Additionally, the IT team wanted to move from reactive to proactive end user support.

Carlyle’s CTO sponsored the initiative, finding common ground with the key stakeholders who were interested in improving the workforce experience. The visibility of such an organization-wide objective, as well as the promise of employee experience measurement and goal setting, sped up buy-in and motivated all stakeholders.

Carlyle’s DEX Goals Create happy users Make work easier Provide a superb experience from first day onboarding to last day offboarding Attract and retain talent in close partnership with the human capital department The StrategyAt Carlyle, technology is a big enabler. The tech experience can affect the reputation of the IT team and the company itself. It was therefore imperative to gain real-time visibility into the end user experience. Carlyle used 1E Experience Analytics to uncover previously unreported technology issues by device type, office and region to spot trends and develop a proactive response model. 1E also improved Carlyle’s software deployment and patch reporting accuracy to securely manage the Windows estate.

The newfound ability to measure user experience at an individual level allows the IT team to identify clear improvements and issues; previously it only had access to back-end monitoring and telemetry. In the past, the team was always reactive, but now it has full visibility into the end user experience.

The 1E DifferenceThe first time Zarco and his team saw data they did not have before was an eye-opening moment, he recalls. Finally, his people had the data they truly needed to deal with problems. As they proactively identified and fixed issues, they enjoyed—for the first time—that wonderful phenomenon familiar to Tachyon users: the serenity of fewer support calls and notifications.

“1E gives you the capability to truly improve the digital working experience for your employees in a way that traditional IT hasn’t addressed before. It is a game changer.” said William.

With the new proactive service desk model, IT can now fix problems before the support calls and tickets come in. With automation, Carlyle can develop fixes and roll them out globally as early patterns form. IT can even contact users before they face the problem. When people do call in for support, the team can identify and resolve the issue faster. Much less waiting means much less workforce downtime. 1E enhances IT’s reputation and radically improves the Digital Employee Experience.

Stand-Out Results 20% faster time to diagnosis 30% faster time to remediation Improving the experience for a global workforce across 80% of endpoints is a big win. Downtime in an organization like Carlyle means lost deals and lost revenue, explained William. 1E’s Endpoint Automation and self-healing allowed his team to reduce “fire-fighting” person-hours and reduce triage times. This allowed the team to reduce the number of human touchpoints which freed up resources to focus on more strategic projects and higher value work, a clear win for the organization.

The Carlyle Group Inc. is an American multinational private equity, alternative asset management and financial services corporation based in the United States.IndustryFinancial ServicesRegionNorth America
Company Size2000+
1E Products usedContent Distribution for Microsoft Configuration ManagerTeamViewer DEX Platform“1E gives you the capability to truly improve the digital working experience for your employees in a way that traditional IT hasn’t addressed before. It is a game changer.”William ZarcoGlobal Head of Operations and Engineering, Carlyle
ShareSimilar resourcesRecommended for youCase StudyHow to Drive Smarter IT Decisions and User Satisfaction with 1E Intelligence1E IntelligenceCase StudyHow RLI Insurance Achieves Greater Visibility with the 1E PlatformService Desk Aug...Case StudyHow Arup went cloud-first with 1EAutomated Self S...AboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
PrivacyTerms and ConditionsCookies Policy

智能索引记录