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Endpoint Troubleshooting | Endpoint Root Cause Analysis | TeamViewer DEX

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Endpoint Troubleshooting | Endpoint Root Cause Analysis | TeamViewer DEXSolutionsPlatformPricingResourcesCustomersAboutTake a TourTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview Endpoint TroubleshootingFormerly Tachyon Explorer
Pinpoint root causes, identify affected devices, troubleshoot endpoints without screen-sharing, and automate fixes across your environment—in minutes, not hours.
Schedule a demoHow it helpsEndpoint Troubleshooting gives IT operations instant visibility into and control over every endpoint in your estate.Know what’s happening on your endpoints—right now. Endpoint Troubleshooting gives IT teams a high-resolution view of device configuration and a faster way to remediate your estate's enpoints. Fix without friction, stop security incidents before they spread, and maintain DEX excellence.
Core FeaturesEndpoint Troubleshooting offers natural language queries, remote endpoint actions, and approval workflows for high-impact changes.Natural language endpoint queryQuery faster with a user-friendly front end that understands natural language and makes every investigation more efficient. Respond to audits and security vulnerabilities with instant visibility into affected systems.
Remote endpoint actionsAct on one or many endpoints in real-time. Find the automation you need in TeamViewer DEX's growing library of 900+ pre-built instructions. Create new instructions easily and safely with the sandbox agent so you can reduce cost per ticket by scaling remediation.
Approval workflowMaximize safety with review and approval workflows to thoroughly check high-impact changes before they execute. Add new approvers to your workflow to reduce the risk of human error and malicious actions.
123Customer SuccessOur Customers Work Wonders™Case StudyData-Driven Decision Making at Carollo, Harnessing the Power of the 1E PlatformRead MoreCase StudyNationwide: Driving an experience-centric approach to endpoint managementRead MoreCase StudyHow RLI Insurance Achieves Greater Visibility with the 1E PlatformRead MoreReady to Work Wonders™?Schedule A DemoAboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
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