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Unlocking Tangible Business Outcomes with Digital Employee Experience (DEX): Part One - 1E

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Unlocking Tangible Business Outcomes with Digital Employee Experience (DEX): Part One - 1ESolutionsPlatformPricingResourcesCustomersAboutTake a TourTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview August 2, 2023Hannah LenaneUnlocking Tangible Business Outcomes with Digital Employee Experience (DEX): Part OneIn this blog series, we explore the tangible business outcomes that organizations can benefit from when prioritizing digital employee experience (DEX). In part one, we look at reduced operational costs and data-driven decision-making.
It’s undeniable, the workplace of the future is here, and that workplace is digital-first. We can thank a myriad of factors for this: advancements in technology, the mass shift to remote or hybrid working, and market demand, to name a few.  

But with this digital-first workplace comes the requirement for organizations to invest in digital employee experience (DEX). Why? Well, just as customer experience (CX) drives success in the market, providing employees with a seamless and engaging digital environment can yield significant benefits for businesses.  

By prioritizing DEX, organizations will absolutely improve employee sentiment and experience but can also unlock a range of beneficial tangible business outcomes. According to Gartner, I&O leaders must rely on DEX—alongside Unified endpoint management (UEM) and environmental sustainability—to accomplish employee satisfaction, cost optimization, and efficiency goals.  

This blog series dives into some of the key advantages that organizations can achieve with DEX. In this first part, we consider reduced operational costs and data-driven decision-making.

Reduced operational costs Remaining cost-effective – especially during times of economic uncertainty – is a key focus for most businesses, and certainly a tangible benefit many would welcome. For many organizations, one of the biggest cost centers is their IT department. By prioritizing and providing great digital employee experience (DEX), companies can reduce IT operating costs, without sacrificing productivity.

We’ve spoken previously about how a lack of IT visibility into endpoints can create challenges, sometimes very costly ones at that. Should a business experience an outage for example, if IT lacks the insight to provide correct support and resolve the issue quickly, hours of downtime could lead to derailed operations – and ultimately impact cost.

Reducing IT operating costs in a business with a focus on digital employee experience (DEX) involves optimizing technology, streamlining processes, and empowering employees with efficient tools and resources. The real-time visibility and remediation capabilities of an effective DEX strategy leave IT better equipped to respond proactively and quickly to issues and communicate more effectively with users. This means less downtime, more productive employees, and fewer costs to the business.

Data-driven decision making  Investing in DEX often involves implementing digital platforms and tools that collect vast amounts of data about employee activities, preferences, and interactions. Leveraging this data can provide valuable insights for organizations to make data-driven decisions.

Access to accurate, real-time data is invaluable for organizations. It can help to fuel better remediation and intuitive reporting and ensure IT is able to monitor and resolve issues across even dispersed workforces, improving the digital experience for employees.

For instance, analyzing user behavior on digital platforms can identify bottlenecks or areas of improvement in processes, enabling organizations to optimize workflows. Furthermore, DEX data can offer valuable feedback on the effectiveness of training programs, employee engagement initiatives, and overall employee satisfaction. With these insights, organizations can refine their strategies and initiatives, driving continuous improvement and fostering a culture of agility. 

In today's digital landscape, organizations that invest in creating a good digital employee experience (DEX) are better positioned to reap a range of tangible business outcomes. A well-implemented DEX strategy empowers employees with the right tools, training, and data access. This enables them to make more informed, data-driven decisions, ultimately helping to optimize workflows, reduce unnecessary and avoidable costs, and improve productivity.

Stay tuned for part two for more insights into the tangible business outcome organizations can benefit from with DEX.  

Hannah LenaneHannah is the Senior Content Marketing Manager at 1E, where she has been leading content strategy since 2021. With a deep focus on DEX, she has conducted research, collaborated with industry experts, and produced content that explores the intersection of technology, the workplace, and the future of work.
Hannah's tech-focused career spans digital broadcasting, IT services, CRM software, and cloud and managed communications services. She has created a wide range of content, from blogs and social media, to videos, podcasts, research reports, and technical documentation.
Her key interests include workplace technology’s impact on employee engagement, the evolving role of AI, and how great EX drives great CX.
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AboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
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