温馨提示：本站仅提供公开网络链接索引服务，不存储、不篡改任何第三方内容，所有内容版权归原作者所有
AI智能索引来源：http://www.1e.com/blogs/tachyon-experience-performance
点击访问原文链接

Tachyon Experience: Performance - 1E

进入原网站 导航首页
Tachyon Experience: Performance - 1ESolutionsPlatformPricingResourcesCustomersAboutTake a TourTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview September 15, 2020Jason KeoghTachyon Experience: PerformanceTachyon Tuesday this week is the second in a series of four blogs and vlogs that will look at the Tachyon Experience module in detail. This week and next, we’ll focus on the Performance module of Tachyon Experience…
Understanding the end-user experience has always been important. However, the true benefit is not just in “Digital Experience Monitoring” – but rather in leveraging the data from that to better manage devices. The goal must be to identify issues on a small number of devices as they happen so that you can mitigate against those problems occurring on a large number of devices.

DEM+ Our Tachyon Experience module goes beyond Digital Experience Monitoring to also include Management and Remediation. That’s why we like to call it “DEM+”.
To have the monitoring capability without the associated “plus” is to have knowledge without the ability to act. That’s possibly even worse than action without knowledge. As with most things in life, it is when you marry good data (knowledge) with the ability to act appropriately that you get the best results.
The four parts of this series are as follows:

Identifying Stability issues in a WFA environment Identifying Performance issues in a WFA environment Identifying Responsiveness issues in a WFA environment Gauging end-user sentiment in a WFA environment When first using Experience, you can be somewhat dazzled by the pretty graphs and the ability to extract useful data (and from there to perform useful actions) can be less than obvious, but rest assured, there’s lots of depth to the data and valuable insight to be gained.
In the menu, beneath each category of Stability, Responsiveness, Performance and Sentiment, you can see “Software”.

In Software, there is a matching data set for each category, therein lies some of the most useful, actionable data for each Category.

What is Performance? In today’s blog, we’re looking in detail at “Performance”. You’ll notice that “Performance” comes after “Stability” and “Responsiveness in the menu. This is because we consider it to be the least important set of data. That’s not to say it’s unimportant, but Performance is the measure of device statistics – CPU utilization and process queues, I/O, memory, network, etc.
I know you’re likely wondering how we consider that least important – the reason is that end users don’t care if the CPU queue is getting longer or memory is running out – they care about the impact of those things. If the CPU performance is great, but the machine keeps crashing (Stability), that doesn’t make for a good experience. If the CPU performance is bad, but the button reacts similarly to how it always does, or apps open at the usual speed (we monitor these things with “Responsiveness”), the user is unlikely to notice or care.
Responsiveness, the focus of part 3, tells us when processes take longer than usual to start – Performance helps us understand WHY. It is least important to the user but is very important to IT professionals.

Using Performance data to manage your endpoint estate
In the screen above, I have chosen to break down Performance scores by device type – this can also be broken down by management group, OS type, location, etc. I can see that, generally speaking, the Latitude E5450’s in this data set perform poorer than any other common device type in disk, CPU and memory performance statistics.
This can be useful information when considering what type of devices to purchase – or when cross-examining this model data with, perhaps, management group information. If I had management groups aligned to job functions, I could see if any users with this device type need to run resource-intensive software (like AutoCAD or SQL Server or similar). If so, it may be a good idea to get these users some different, more powerful devices.
Likewise, I can see that Precision Tower 7810 models have the best CPU performance. If I have users who do NOT need that level of performance, perhaps I can swap some devices around to “right size” the environment and match function to capability.

How to use Performance data to identify problem processes Another excellent resource for Performance data is on the “Software” screen.
You can use this to identify the software that has the highest impact on device performance. Start by clicking the icon to the right of the “Last 90 days” dropdown.
This allows you to choose additional metrics to show, including several performance-related stats.

You can then sort by “Processor Time Seconds” or “Virtual Memory Usage” to identify apps which are consuming a lot of resources.
You can also look at this data on a device-by-device basis. Some devices will have poor performance—to check, go to the Device page and sort the devices by Performance score, ascending.

The ones with the poorest score have the largest performance issues. Click on one to get the device details:

From here you can see the specifics of which performance stats are poor on this device. This particular device has a lot of hard page faults, which is likely exacerbating the CPU and disk issues.
For devices that are online, you can then “Explore” these to dig in further; for example, to identify which processes are causing the number of page faults. Identify the processes that are causing the most page faults and then use Tachyon Explorer to look across all endpoints to identify how many page faults different versions of the process are causing on other machines.
If you identify a problematic version of a process – you can recommend a change across many devices (to move to the best version of the process) and proactively, positively impact the performance of all devices with that software installed.
So, hopefully these examples show you some of the ways in which Experience data can provide insight into actions which can be taken to improve device Performance and to identify devices with Performance issues.
Next week we’ll be showing this in a vlog and the week after, join us as we take a look at Responsiveness data in Tachyon Experience.

Jason KeoghJason is the VP of Solutions at 1E, where he helps IT leaders leverage the 1E Platform to solve the problems that plague them, whether that’s relating to DEX, the digital workplace, or cyber security. Since joining 1E in 2014, Jason has held leadership roles, including VP of Product and Field CTO. He now leads a team focused on delivering innovative solutions to strategic partners and customers.
A recognized authority in IT Asset Management (ITAM) and Information Security, Jason represents Ireland on several ISO subcommittees and serves as an editor for key ISO standards, including IT Asset Management (19770) and Information Security (27000). He regularly speaks at international conferences on DEX.
Jason’s key areas of interest include AI and Low-Code solutions, IT Asset Management, and the evolving intersection of digital workplace technologies and cybersecurity.
More from JasonRelated PostsDigital Employee Experience (DEX)Be a Remediation Powerhouse: Fix Issues at Scale and in Real Time1E2 Min read
Product tipsElevating Communication for Enhanced User Experiences with 1EAlix Webb4 Min read
Product tipsImproving Startup Time with 1E: Group Policy ObjectsCarter Zielinski3 Min read
AboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
PrivacyTerms and ConditionsCookies Policy

智能索引记录