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Dive into Digital Employee Experience (DEX): The 2023 Gartner® Market Guide for DEX Tools - 1E

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Dive into Digital Employee Experience (DEX): The 2023 Gartner® Market Guide for DEX Tools - 1ESolutionsPlatformPricingResourcesCustomersAboutTake a TourTeamViewer DEX Helps withFrictionless ExperienceEnsures a smooth and uninterrupted digital experience for employees, minimizing frustrations and unnecessary disruptions.
Seamless IT OperationsOptimize processes with enhanced visibility and automation, driving proactive remediations, exceptional service, and reduced costs.
Real-Time Service Desk Troubleshooting & ResolutionResolve IT issues proactively and in real-time to reduce service desk incidents, minimize downtime, and maintain smooth, efficient operations.
Autonomous Digital Experience ManagementIdentify, notify, and fix compliance drift, digital friction, and end-user frustration issues.
TeamViewer DEX forMicrosoft IntuneLightweight, always-on communication, real-time actions, and automated client health remediation,
Device RefreshOptimize hardware spend while facilitating proactive hardware asset management
Software ReclaimGain clear insights into software usage and reclaim underused, redundant, or vulnerable software.
Core CapabilitiesIntelligenceBusiness ImpactExperience AnalyticsEndpoint TroubleshootingEmployee SentimentEndpoint AutomationApplication Experience Management (AXM)Content Distribution for Microsoft Configuration ManagerInventory InsightsPatch InsightsSynthetic MonitoringAdd-ons and ExtensionsAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer DEX PlatformHelps IT teams improve end user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler.
Platform overviewPlatform TourResource LibraryDig into original DEX analysis, case studies, on-demand webinars, and more.
BlogsBe a DEX leader with useful strategies, how-to guides, and fresh platform updates.
Use CasesSelect your specific use cases to see demo videos narrated by product experts.
DEX GlossaryUnderstanding key terms and concepts related to Digital Employee Experience.
Other ResourcesDEX HubRemediation Hub1E ExchangeDocumentationSupportTrainingWhat is Digital Employee Experience (DEX)?From the software and hardware used each day to IT interactions, DEX is the total of all digital touchpoints an employee encounters at work.
Guide to DEXRemediation hubOur CustomersDEX ROIProfessional ServicesTrust, Security, and ComplianceFederalCustomer Resources1E ExchangeDocumentationSupportTraining1Engage CommunityCustomer SuccessHow Britain’s Favorite Retailer has transformed endpoint management across more than 1,000 stores with 1E
Read case studyCompany OverviewPartnersEvents and WebinarsCareersNewsroomCSRContactAbout 1EAt 1E, we reimagine how technology serves people and create new ways for IT to shape the future of work.
Company Overview November 8, 2023Josh ThompsonDive into Digital Employee Experience (DEX): The 2023 Gartner® Market Guide for DEX ToolsThe Complimentary 2023 Gartner Market Guide for DEX Tools is designed to support infrastructure and operations leaders to understand the DEX market better and select the right DEX tool for their organization. 1E is delighted to be recognized/named as a Representative Vendor in the Market Guide for DEX.
“Tools that measure and continually improve the digital employee experience are becoming more important as enablers of modern digital workplaces.” – 2023 Gartner Market Guide for DEX Tools

The 2023 Gartner Market Guide finds that digital employee experience (DEX) strategies, tools, skills, and metrics continue to remain priorities for Gartner clients exploring how best to support distributed workforces.

This demand is reflected in the continued growth of the DEX tool market, as vendors expand functionalities.

What is DEX? As the workplace has become increasingly digitized, so has the employee experience. As a result, the endpoint management, IT service management (ITSM), and digital experience monitoring (DEM) markets have started to converge. Enter digital employee experience (DEX). To quote Gartner, “Digital employee experience (DEX) tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. They also help IT support, asset management, procurement, and other teams whose work depends on reliable information.”

Common use cases for DEX can include discovering unreported technology issues, self-healing repeatable issues with automation, transitioning from scheduled endpoint device life cycles to performance or consumption-based device refresh cycles, actively measuring technology performance and employee experience to focusing on continuous endpoint engineering and enabling proactive operations, and much more (as detailed in the report/Market Guide!)

Business outcomes with DEX “DEX tools help IT leaders improve the digital employee experience and shift focus from technology management to more business-value-added work.” – 2023 Gartner Market Guide for DEX Tools

The business outcomes of DEX are numerous. Just some of the benefits Gartner mentions include:

Fewer IT issues that disrupt and impede employee productivity Improved endpoint configuration and patch compliance IT becomes more proactive and human-centric Increased ability to attract and retain talent The report/Market Guide further offers insight into complementary and adjacent technology markets to consider when getting started with DEX, as well as an analysis into both tool and organizational maturity factors to remain mindful of during your DEX journey.

Download the 2023 Gartner Market Guide for DEX Tools today to find out about:

Use cases for DEX tools The current state of the market and its near-term predictions What factors to consider when evaluating DEX vendors and tools Representative Vendors of DEX tools Market recommendations for digital workplace leaders  

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

Josh ThompsonJosh Thompson is the Vice President of Product Marketing at 1E. He brings with him deep expertise in End User Computing and IT Operations. Passionate about shaping the future of Digital Employee Experience (DEX), Josh blends market knowledge with strategic insights to guide both IT professionals and business leaders in navigating this evolving landscape.
Beyond his work in product marketing, Josh enjoys diving into decision-making theory, reading a wide range of books, and exploring strategy. He approaches his writing with a multidisciplinary lens, aiming to bridge the gap between technical precision and human-centered outcomes.
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AboutCompany OverviewPartnersFederalEvents and WebinarsCareersNewsroomPricingContactCompareTeamViewer DEX vs LakesideTeamViewer DEX vs NexthinkTeamViewer DEX vs TaniumPlatform TeamViewer DEX PlatformIntelligenceBusiness ImpactEmployee SentimentEndpoint AutomationEndpoint TroubleshootingExperience AnalyticsInventory InsightsPatch InsightsSynthetic MonitoringApplication Experience ManagementContent Distribution for Microsoft Configuration ManagerAutomated Self Service for ServiceNowService Desk Augmentation for ServiceNowVirtual Desktop Experience (VDX)TeamViewer Tensor + TeamViewer DEX Platform IntegrationSolutions Frictionless ExperienceSeamless IT OperationsMicrosoft IntuneDevice RefreshSoftware ReclaimResourcesResource LibraryBlogUse CasesDEX GuideDEX GlossaryRemediation, Automation, and DEX content hub1E ExchangeDocumentationSupportTrainingCopyright © 1E 2026 All Rights Reserved
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